Frequently Asked Questions

Payments can be made online by logging in to your account. Visit our Pay My Bill Page for more information. 

New customers will need to create an account when first using the system. 

Payment is due by the 1st of the month for our monthly customers. Quarterly and annual customers payments are due by the 1st of the month their service is scheduled to start.

Statements are sent 15 days prior to their due date. If payment is not received before the 15th of the month, service may be suspended.

Service will be prorated when necessary. We accept personal checks, online payments and auto pay sign up.

Mail Payments to:

One Planet Sanitation
PO BOX 6403
Lee’s Summit, MO 64064

Please place cans with wheels facing your home and at least 3 feet apart. 

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Additional carts are available and can be requested by phone at 816-287-0712 or by using our Contact Us form. There is a an additional charge of $X per extra cart. 

Please call our office at 816-287-0712 or use our contact us form to schedule a bulky pickup. Your item will be picked up on your trash service day. 

Read more about our bulky item pickup service. 

We offer a 96 gallon cart for residential trash service. A refundable deposit is required for use of the cart. 

Yes! You are welcome to use your own trash cans or ours. the choice is yours!

Please have your trash at the curb by 6:30am on your scheduled service day.

We will collect an additional two (2) extra bags of trash outside of carts free of charge, bags beyond this limit will be charged an additional $2.00 per bag.

In the unfortunate event, you need to cancel your service, we abide by the following policy. We must be notified of the cancellation 30 days prior to the end of you service package (i.e. monthly, quarterly or annually). We will provide refunds for prepaid annual service only and return refundable deposits within 30 days of the last date of service. Carts must be usable condition aside from only normal wear and tear.